on 02-08-2011 5:57 AM
Hi
I have created a warrent return order and also done the billing ( credit memo) . Now I want to cancel this return order. I have cancelled the credit memo and accounting documents. But system doesn't allow mw to cancel warrenty return order.
Its giving an error message that " order cannot be deleted either becuase of line item or subsequent document ".
I have cannelled all subsequent documents and checked them. status of billing document and accounting document is " complete & cleared. The status of my return order is " being processed"
so pls tell me what to do.
Thanks
Since already there is an accounting document for the reversal, you cannot delete the warranty return order.
thanks
G. Lakshmipathi
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I have also reversed that accounting document which is created after cancellation of credit memo. I have chekced it once again from FI point of view and it gioves a message " Document includes already cleared items - reversal not possible"
so this confirms that that accounting document has already been reversed.
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