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Problem with Error on Wily Introscope

Former Member
0 Kudos

HI all,

Hope you can help me.

I installed Wily Introscope Enterprise Manager "introscope8.2.3.5windowsAMD64SAP.exe" on a Solution Manager 7.0 EHP1.

After installation I did extract the file SAPISMM*.SAR in the home directory. I check on /install/Introscope_8.2.3.5_InstallLog.log file after installation was : Successful. My services startet well.

But on IntroscopeEnterpriseManager.log file I can not find:

[INFO] [Manager.PostOfficeHub] Server listening for incoming default socket connections on port 6001 line.

And I have this error:

[Manager.Extension] Locating EM Services...

[INFO] [Manager.Extension] Succesfully loaded service

[INFO] [Manager.EMWebServer] EM webapps port: 8081

[INFO] [Manager.EMWebServer] EM max server threads: 100

[INFO] [Manager.EMWebServer] EM webapps directory: F:\usr\sap\ccms\wilyintroscope\webapps

[INFO] [Manager.EMWebServer] EM webapps checks for new webapps every 60 seconds

2/04/11 10:57:33 AM CET [ERROR] [Manager.EMWebServer] The web server was unable to bind to a port. This could be caused by another EM process binding to the same port. Exception: Address already in use: JVM_Bind

Any help?

Regads

Accepted Solutions (0)

Answers (1)

Answers (1)

allam_drebes
Advisor
Advisor
0 Kudos

Hello Ejersbo,

Use the command : netstat -abn to check which process is occupying the WebView port (default is 8081).

You can stop the process which is occupying the port, or you can change this port to another:

1. Open the file config/IntroscopeEnterpriseMAnager.properties for editing.

2. Change the property introscope.enterprisemanager.webserver.port to a different port.

3. Save the file.

4. restart the EM to activate the change.

Kind regards,

Allam Drebes

Former Member
0 Kudos

Hello Allam,

Thanks for reply. I did used command netstat -abn and I did not find any process that occupyed port 8081.

Do you know here can I find information for Host Name, RMI port number and credentials for Introscope Enterprise Manager

And Introscope UI (Webview/Workstation) Host and port ?

-


I have this messages form EMService.log log file.

--> Wrapper Started as Service

Java Service Wrapper Standard Edition 32-bit 3.3.6

Copyright (C) 1999-2009 Tanuki Software, Ltd. All Rights Reserved.

http://wrapper.tanukisoftware.org

Licensed to CA Wily Technology for Introscope Enterprise Manager

Launching a JVM...

Initializing...

WARNING - Unable to load the Wrapper's native library 'ServiceWrapper32.dll'.

The file is located on the path at the following location but

could not be loaded:

F:\usr\sap\ccms\wilyintroscope\.\lib\ServiceWrapper32.dll

Please verify that the file is readable by the current user

and that the file has not been corrupted in any way.

One common cause of this problem is running a 32-bit version

of the Wrapper with a 64-bit version of Java, or vica versa.

This is a 64-bit JVM.

Reported cause:

F:\usr\sap\ccms\wilyintroscope\lib\ServiceWrapper32.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform

System signals will not be handled correctly.

Any help?

Regards

allam_drebes
Advisor
Advisor
0 Kudos

Hi Ejersbo,

For the error that you got in the EMService.log check note 1273028, section "Known problems in all Releases 8.x".

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2. CA Wily officially supports Windows Server 2008 for the Enterprise

Manager 8.x.

If the windows service fails to start please check if files

ServiceWrapper.jar and ServiceWrapper.dll are present in folder lib.

If not download them from attachment of this note:

ServiceWrapper_822.zip for release 8.2.2.0,

ServiceWrapperWindowsAMD64SAP.zip for previous 8.x releases.

The service should start although giving an error message regarding

the ServiceWrapper.dll. You can ignore this error.

-


Regarding the information you want to find, I think most of them you can find it in the "IntroscopeEnterpriseMAnager.properties".

This file can be found at folder config into the wily path.

Kind Regards.

Former Member
0 Kudos

Hello Allam,

My Windows Server is 2003 and I have files ServiceWrapper.jar and ServiceWrapper.dll are present in folder lib.

regards