on 02-04-2011 1:26 AM
Hi Experts,
How I can send a message to the requester as a processor and receive reply from him as an OSS to SAP?
Regards.
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Hello Jorge,
the answer is not easy please try, because ther are some configuration and different ways.
http://www.sap-hefte.de/download/dateien/1542/214_leseprobe.pdf
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f0c804fb-45ed-2c10-f7ba-d6ca6c2f6...
691303 Send E-Mail from Message after Status Change
812385 Partner Determination via BADI COM_PARTNER_BADI and Access Sequence
1041455 Partner-Dependent Actions are Not Performed (2)
1034624 Relationships between Actions and Side-Effects
949292 SAP Solution Manager: SAP Service Desk Notes
662441 Solution Manager: SAP Support Package Notes
http://www.scribd.com/doc/45026861/Service-Desk-Email-Functionality
Here you find further information.
Hope this helps
Johannes
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