Data not exist in FF Log Report

[Former Member]

Hello GRC Experts,

I have a problem in FF log report.

Iam using SPM Ver 5.3

Under Tab Reports => User Reports => Reason / Activity Report => I select System Name then i mention the date, for example a month. I execute, i get all the details of users FireFighter, Login Date/Time, Reason,Activity.

But try to download the report "Reason Activity Report.xls" and save it in my desktop and when i open the excel there is no data inside.It is blank

- I tried opening without saving, still the same.

- I saved and opened in notepad but it was like a XML report not the valid data

Thanks in advance for the solution.

Regards,

Prasath

[Former Member · Accepted solution]

HI Selva,

Are you able to see the reports in the backend system using the FF dashboard?

regards,

Chinmaya

[Former Member · Accepted solution]

Hello,

Yes, in the back end i can able to view the report and download in excel.

This problem is for all the reports in SPM.

I tried for reports in RAR , it works. The data can be viewed in excel.

Thanks & Regards,

Selva

[Former Member · Accepted solution]

Hello,

Even in the backend, the excel file doesn't contains any data.

Under the Tool Box - Reason/Activity report - I enter the from date and to date and then execute.

I can see the log report generated , but when i save into local disk and open the excel. It is blank.

Note: The Problem exist for all kinds of report, not only specific to Reason/Activity report.

Thanks in advance.

Regards,

Selva

[jwalant_prafuldalal · Accepted solution]

Hi Selva,

Please let me know on which SP Level you currently on. I am able to download the report and view the same in excel. We are at SP 13 level.

regards,

Jwalant

[Former Member · Accepted solution]

Hello Jwalant,

We are in SP 10.

Is there any notes describing this?

Many thanks for your reply.

Regards,

Selva