Wrong number range in ECC Message creation in "Create Support message " tab

[Former Member]

Dear All,

While creating the support message in any R3 server (ECC,BW etc.) system by clicking

help->create support message option in main menu tab.

The message number sequence changes from existing to new saequence.

The initial sequence is 9999011940 but the current sequence generated

by system is 1549. We had updated our R3 system with SAP_APPL component

stack to 17. This changed sequence is happening after patch upgrade.

Thanks in advance.

Regds

Ravi Kant Arya

+91 9818880902

[Former Member]

Hi Ravi,

Did you also patch your SOLMAN system ?

I believe this is controlled by number range object CRM_SERVIC in your solution manager. Check OSS note 903528 (particularily the section around the resetting of the number range object)

Regards.

Ruchit.

[Former Member]

Thanks to all of you.