on 02-02-2011 8:55 AM
Hi,
We have a four stage workflow
Manager>Security>Role Owner and BO(Business Owner).
I found a request where it got auto proviosned at Role owner stage(user created roles assinged) and still displaying open status at BO.
I have checked the option Auto Provision Type which is at the end of the request.
Request took six days to get provisioned after it was approved at Role Owner stage.The only other thing i can see related to this is we have created service level of 6 days with type formula.Does SL has any relation to this.
Thx,
Mukesh
At The buisnes owner stage whats the escalation configuration?
regards,
Chinmaya
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