Returns process mapping

[Former Member]

Hi Experts,

I am working on a scenario currently to be mapped. When the customer returns the material , it should be inspected if the material is existed within the warranty period , if yes we have to deliver new material on free of cost. for this what I was trying to map in sap is

(with ref to notification)Returns order --> Delivery(post goods receipt) --> inspection takes place(manual process)

after the inspection , is it good to go with (OR) or directly to the delivery with SDFC (subsequent deli free of cost order)?

drop some suggestions,

Thanks,

KP.

[Former Member · Accepted solution]

Now as you have mentioned inspection and warranty check is manual -

If within warranty -

Create Subsequent Delivery FOC Order -> Delivery -> Goods Issue

Or Full Credit Note

If outside warranty -

Then either Partial Credit Note

or Service Order - Billing (also order->delivery-> billing - for service materials - if applicable)

[Former Member]

You can take the help of an ABAPer for writing a code. Give him the full & complete logic.

ie from where the system shoud check for the warranty period date, MMR for example... then which date it shoould check.. SO Date, delivery date or invoice date.

So, write a very beautiful FSpec,which should make the ABAPer to quickly start working (keeping his mouth shut)

Rgds

Sumanth.Gururaj

Consultant/Systems Analyst - SAP SD/MM/CIN

[Lakshmipathi]

How the warranty period is captured ?? Is it in SAP or outside SAP ?? If it is in SAP, then your requirement can easily be achieved. Of course, the process what you had indicated is right.

thanks

G. Lakshmipathi

[Former Member]

Hi,

If the warranty period is with in SAP , how to address that ? If it is from external system , how to handle that?

Please drop some solutions.

Thanks,

KP.