GRC AC 5.3 CUP error

[Former Member]

Hi

We have installed GRC AC 5.3 and did the configurations for CUP. Now when I try to submit my request in CUP I am getting the below listed error while trying to go to the request submission screen. This error is recieved only after application of SP14 for CUP. However when I try to create a request on behalf of someone, i am able to move to the next screen to provide request details.

Also with the application of latest support pack, I am no more able to see the sign out/my name etc.. on the GRC screen. Earlier I used to see the same after I looged in to the same.

Below are more details from configuration side.

Authentication Source: LDAP

User Details Souce: LDAP

Search Data source: UME

500 Internal Server Error

SAP J2EE Engine/7.01

Application error occurred during request processing.

Details: java.lang.NullPointerException: null

Exception id: [001F29E657BC00620000004600004AD400049AD377D5A94E]

Below are listed the system logs

2011-01-27 18:25:46,132 [SAPEngine_Application_Thread[impl:3]_36] ERROR java.lang.NullPointerException

java.lang.NullPointerException

at com.virsa.ae.accessrequests.actions.RequestDetailsHelper.copyUserPropertiesToRequest(RequestDetailsHelper.java:1032)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.loadHandler(EUCreateRequestAction.java:344)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.execute(EUCreateRequestAction.java:72)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:295)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:431)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Please help.

Thanks.

Anjan Pandey

[Former Member · Accepted solution]

Did you upload the three intial files for SP14 again? IS an upgrade option avalaible to you in Configuration in CUP?

Regards,

Chinmaya

[Former Member · Accepted solution]

Thanks Chinmay. Uploading the couple of intial files helped to resolve our issue.

Thanks.

Anjan Pandey

[Former Member · Accepted solution]

Hi Anjan/Chinmaya,

We are facing the same error in our landscape here for the self service password reset functionality. We have GRC AC 5.3 SP15.

We are considering reimporting the initial data files in CUP but have a few concerns.

Will the reimport erase or affect existing CUP/SPM functionalities? With an audit around the corner, we don't want any existing request details/logs to be erased or the system to be affected.

Can you please help out with the steps on how to proceed with this upload? Is it necessary to click on Upgrade once the reimport is complete?

Thanks,

Mahesh Pai

[Former Member · Accepted solution]

Hi Mahesh,

it is a recommended process to re uplaod the xml fiels after an upgrade. No existing functionality gets impacted due to this.

Please followup standard SAP configuration guide to perform the steps.

Thank you.

Anjan Pandey