Static credit check: credit limit exceeded for consignment issue delivery

[Former Member]

Hi,

We are encountering a credit limit exceeded error in delivery creation for a consignment issue.

In SPRO config "Credit limit check for order types", no credit limit check is assigned to the order type. However, there is one assigned for the delivery type. Also, for CCAr/Risk cat./CG combination in OVA8 (Auto Credit Block Delivery), static credit check has been activated with error message reaction. Open orders and open deliveries were also activated. Customer exceeded credit exposure but user cannot release the order in any VKMx transactions as no credit limit check is assigned to the order type.

Given that this is the current setup, and the following conditions:

1. Credit limit for the customer cannot be increased

2. Oldest open item cannot be cleared just yet

Is there any way that we can proceed with delivery creation for this customer? The other order types have credit limit check so credit management team was able to release them. However, we are unsure on how to proceed with this consignment order. Kindly advise and thank you in advance for your help.

[Shiva_Ram]

We are encountering a credit limit exceeded error in delivery creation for a consignment issue.

but user cannot release the order in any VKMx transactions as no credit limit check is assigned to the order type.

Looks contradictory and it may need to run report RVKRED77 to reorganization of open credit values. Try to run the report in test system and then run in production system. After running the report, the use must be able to release in VKM* transaction.

Regards,

[Former Member]

Hi Shiva,

Thank you for your reply. Let me just confirm with you that rightfully, the order can still be released even if the order type has no credit check assigned to it in the config? Thanks.

Regards,

Sheila