Return with the replacement

[Former Member]

Hi,

when customer returns the goods with the complaint.business has to give the replacement product & recives the return product

As per standard sap process Process flow

1.Creation of the return order with reference to original sale order & return goods reciept

3.Creation of the free of charge subsequent delivery with respect to return order & PGI

there is no credit memo for the return order. Please let me know your comments

[Former Member]

HI

Create the returns sales order with reference to Billing document and then create a returns delivery and PGR.

Now create a free of charge subsequent delivery sales order with reference to the Returns sales order.

then delivery

regards

Prashanth

[Lakshmipathi]

1.Creation of the return order with reference to original sale order

Ideally, return order should be created in reference to the parent billing document and NOT the original sale order. This is due to the fact that in sale order the order quantity may be 100 nos., but in billing document, if the quantity is 80 nos., then logically, customer would return only 80 nos. and not 100 nos. So here, if you create a return order referencing the sale order, it is wrong.

thanks

G. Lakshmipathi