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Customer return material process

Former Member
0 Kudos

Hi,

I want to know the the process for below 2 cases we have a manufacturing plant

1:For factory sales we follow the process

VA01 > VL01N > VF01 > J1IIN > VF02 release to accounting

now after some days if customer dont want the material they send the material back, thhen wahat is the std. process to take the materila back in stock also customer balance should also get reduce for that invoice.

2:Some time for exibition we want to send the material out of factory for tempoprary basic after completion of exibition we want to take that stock back in our own stock is it possible withotu any customer to do this process, what is the std. process for this.

regards,

zafar

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

HI ,

Return sales order Process,

Create return Sales order with reference to the invoice using document type RE

inbound delivery (Pgr) using t-code vlo01n

and generate the billing doc (credit for returns)

Returned material will be in rejected stock where in you can transfer it to your storage location using T-Code MB1B and movement type is 453.

Regards

Suvin

Answers (3)

Answers (3)

former_member187989
Active Contributor
0 Kudos
1:For factory sales we follow the process
    VA01 > VL01N > VF01 > J1IIN > VF02 release to accounting
now after some days  if customer dont want the material they send the material back, 
 then what is the std. process to take the materila back in stock 
also customer balance should also get reduce for that invoice.

Whether you wrongly done invoice or customer have sent back material for quality reasons ?

Former Member
0 Kudos

Hi,

May be both the case, generally in present system , customer have purchase some material, but later they want to different product insted of that or for the quality reason.

regards,

zafar

former_member187989
Active Contributor
0 Kudos
but later they want to different product

In this case,you can cancel invoice documents.

Excise invoice cancellation(J1IH)->Cancel Billing-VF11>Reverse PGI-VL09>Delete delivery document-VL02N.

Former Member
0 Kudos

OK

Lakshmipathi
Active Contributor
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For customer returns, you need to create a return order referencing the parent billing document, do return delivery for the goods received and raise credit note to that extent so that system will take care of necessary adjustments in FI.

With regard to exhibition, check my suggestions in the below threads

[Re: What is the use of the T code VLMOVE|]

[Re: Exhibition |]

thanks

G. Lakshmipathi

Former Member
0 Kudos

Hi

1. As mentioned - Return Order-> Inbound Delivery-> PGR -> Credit Note -> But also Excise Adjustment is needed using T-Code J1IH (other Adjustment)

Returns(after PGR) arrive at Return stock (standard system), or Quality Inspection Stock or blocked stock as per config.

2. For that exhibition part - You can create a dummy customer (with name Exhibition) - and use Consignment Fill-up and Pick-up functionalities.

Thanks