status update

[Former Member]

Hi Experts,

we have a critical issue. we have created a service contract reference to that we are creating debit memo and credit memo. Instead of items used in the service contract while copying with reference and creating debit/credit memo, we are deleting the items from the debit memo copied from service contract and using some different material.

next we are creating debit/credit invoice. when we are checking the header status its showing partially invoiced, due to which sales order is showing being processed.

could you please explain the reason behind this...it`s happening for some debit memo while few debit memo its working fine and status is changing to complete...

Thanks in advance

[former_member183879 · Accepted solution]

Hi,

When you create credit or debit (or even invoice) from a preceeding document, you are expected to use the same material coming from the source document only. Only in this case, the completion rules are correctly updated as per the completion rule maintained in VOV7 for the item category. If you remove the source material and put a different material, the document link between the source document and target document at the item level is lost. So in such cases, if you check VBFA table, there will be a record only at header level, but there will not be any record at the item level for the source-target document combination. Because of this, the item remains unbilled in source document and hence it is showing as "In progress".

Your ideal process should be like this. You maintain the same material and even the same quantity. But change the pricing details by going to the condition screen. You can change the values to the desired value in this screen. This is one of the globally followed practices for creating credits or debits. If this is done, the completion will be updated correctly.

As you have said some cases are working fine, they may fall under the case discussed at first. Also the difference in completion rule of the relevant ICs can also lead to such updates. So the correct cases anyway need to be analysed further. For the other cases, you should control the process, nothing need to be done in the configuration.

[Former Member]

hi

please check in vbuk; vbup & vbfa tables whether it is Completed - C or B.

update the forum.

balajia