Error Processing your Request XXX in stage Manager

[Former Member]

Hello,

I am having an issue with an approver stage. The approver receives the following message when trying to approve:

Error Processing your Request XXX in stage Manager. I check the stage. It appears correct. Other managers are able to approve. This user has the AE Approver role. Any ideas?

Log:

2011-01-18 15:49:02,708 [SAPEngine_Application_Thread[impl:3]_3] ERROR

java.lang.NullPointerException

at com.virsa.ae.accessrequests.bo.RequestBO.approveRequest(RequestBO.java:6344)

at com.virsa.ae.accessrequests.actions.RequestViewAction.confirmRequestApproval(RequestViewAction.java:952)

at com.virsa.ae.accessrequests.actions.RequestViewAction.execute(RequestViewAction.java:104)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:295)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:431)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(AccessController.java:219)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

2011-01-18 15:49:02,709 [SAPEngine_Application_Thread[impl:3]_3] INFO MessagingHelper.java@159:clearMessages() : @@@clearing messages

2011-01-18 15:49:02,709 [SAPEngine_Application_Thread[impl:3]_3] INFO MessagingHelper.java@127:addMessage() : @@@Adding msgValue: Code: 1016; Locale: en

2011-01-18 15:49:02,710 [SAPEngine_Application_Thread[impl:3]_3] INFO MessagingHelper.java@137:addMessage() : @@@Creating new message list

2011-01-18 15:49:02,710 [SAPEngine_Application_Thread[impl:3]_3] INFO MessagingHelper.java@147:addMessage() : Adding msg to msglist

2011-01-18 15:49:02,733 [SAPEngine_Application_Thread[impl:3]_3] INFO com.virsa.ae.accessrequests.actions.RequestViewAction : pageLoad() : : INTO the method

2011-01-18 15:49:02,737 [SAPEngine_Application_Thread[impl:3]_3] INFO com.virsa.ae.accessrequests.actions.RequestViewAction : pageLoad() : : request number : 201000279

2011-01-18 15:49:34,547 [SAPEngine_Application_Thread[impl:3]_15] INFO com.virsa.ae.dao.sqlj.WorkflowPathDAO : findByInitiatorName(IAETransaction tran, String initiatorName) : : going to return no of records= 1

2011-01-18 15:49:35,289 [SAPEngine_Application_Thread[impl:3]_15] INFO MessagingHelper.java@159:clearMessages() : @@@clearing messages

2011-01-18 15:49:35,290 [SAPEngine_Application_Thread[impl:3]_15] INFO MessagingHelper.java@127:addMessage() : @@@Adding msgValue: Code: 4214; Locale: en

2011-01-18 15:49:35,291 [SAPEngine_Application_Thread[impl:3]_15] INFO MessagingHelper.java@137:addMessage() : @@@Creating new message list

2011-01-18 15:49:35,291 [SAPEngine_Application_Thread[impl:3]_15] INFO MessagingHelper.java@147:addMessage() : Adding msg to msglist

2011-01-18 15:49:45,301 [SAPEngine_Application_Thread[impl:3]_37] INFO com.virsa.ae.accessrequests.actions.UpdateRequestDetailsAction : checkRoleValidity() : : INTO the method

2011-01-18 15:49:45,320 [SAPEngine_Application_Thread[impl:3]_37] INFO com.virsa.ae.accessrequests.actions.RequestViewAction : approveRequest() : : INTO the method

2011-01-18 15:49:45,321 [SAPEngine_Application_Thread[impl:3]_37] INFO com.virsa.ae.accessrequests.actions.RequestViewAction : checkRoleValidity() : : INTO the method

2011-01-18 15:49:45,322 [SAPEngine_Application_Thread[impl:3]_37] INFO com.virsa.ae.accessrequests.actions.RequestViewAction : pageLoad() : : INTO the method

2011-01-18 15:49:45,322 [SAPEngine_Application_Thread[impl:3]_37] INFO com.virsa.ae.accessrequests.actions.RequestViewAction : pageLoad() : : request number : 201000279

2011-01-18 15:49:45,340 [SAPEngine_Application_Thread[impl:3]_37] INFO com.virsa.ae.accessrequests.actions.RequestViewAction : checkRoleValidity() : : INTO the method

2011-01-18 15:49:45,348 [SAPEngine_Application_Thread[impl:3]_37] WARN Util.java@1094:parseInt() : Ignoring null, setting to default value : 0

2011-01-18 15:49:45,349 [SAPEngine_Application_Thread[impl:3]_37] INFO com.virsa.ae.accessrequests.bo.RequestAuditHelper : logMajorAction() : : intHstId : 18499

2011-01-18 15:49:45,363 [SAPEngine_Application_Thread[impl:3]_37] ERROR

java.lang.NullPointerException

at com.virsa.ae.accessrequests.bo.RequestBO.approveRequest(RequestBO.java:6344)

at com.virsa.ae.accessrequests.actions.RequestViewAction.confirmRequestApproval(RequestViewAction.java:952)

at com.virsa.ae.accessrequests.actions.RequestViewAction.execute(RequestViewAction.java:104)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:295)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:431)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(AccessController.java:219)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

[Former Member · Accepted solution]

Hi,

Can you check the URI's you have maintained under Config-Misc. Also check note 1547080.

Thanks,

Chinmaya

[Former Member]

FIXED

The default "Valid To" date was an incorrect format and was not automatically populating on the request form. We did not have it set as a required field because we assumed it was auto populating with 12/31/9999. I set the correct default and now the manager stage can be approved.

[ramadasu_pulivenkata]

Check what is the next stage. Is Detour or Escape Route configured?

[Former Member]

I have checked the URI's they seem to be ok.

I have narrowed the issue to requests that are created by a user for themselves.

Requests created on behalf of another user are not failing when the manager tries to approve (stage 1).

Updated Log:

2011-01-19 09:11:35,866 [SAPEngine_Application_Thread[impl:3]_3] ERROR Exception during EJB call, Ignoring and trying Webservice Call

com.virsa.ae.service.ServiceException: Exception in getting the results from the EJB service : com/virsa/cc/xsys/ejb/RiskAnalysis.execRiskAnalysis(Lcom/virsa/cc/xsys/webservices/dto/WSRAInputParamDTO;)Lcom/virsa/cc/xsys/webservices/dto/RAResultDTO;

at com.virsa.ae.service.sap.RiskAnalysisEJB53DAO.getViolations(RiskAnalysisEJB53DAO.java:295)

at com.virsa.ae.service.sap.RiskAnalysisEJB53DAO.getViolations(RiskAnalysisEJB53DAO.java:419)

at com.virsa.ae.service.sap.RiskAnalysisEJB53DAO.determineRisks(RiskAnalysisEJB53DAO.java:527)

at com.virsa.ae.service.sap.RiskAnalysis53DAO.determineRisks(RiskAnalysis53DAO.java:103)

at com.virsa.ae.accessrequests.bo.RiskAnalysisBO.findViolations(RiskAnalysisBO.java:182)

at com.virsa.ae.accessrequests.bo.RiskAnalysisBO.findViolations(RiskAnalysisBO.java:80)

at com.virsa.ae.accessrequests.bo.RequestBO.saveRiskAnalysis(RequestBO.java:4017)

at com.virsa.ae.accessrequests.bo.RequestBO.saveNewRequest(RequestBO.java:369)

at com.virsa.ae.accessrequests.actions.CreateRequestAction.createRequest(CreateRequestAction.java:345)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.createRequestHandler(EUCreateRequestAction.java:135)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.execute(EUCreateRequestAction.java:68)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:295)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:431)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(AccessController.java:219)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Caused by:

java.lang.VerifyError: com/virsa/cc/xsys/ejb/RiskAnalysis.execRiskAnalysis(Lcom/virsa/cc/xsys/webservices/dto/WSRAInputParamDTO;)Lcom/virsa/cc/xsys/webservices/dto/RAResultDTO;

at com.virsa.ae.service.sap.RiskAnalysisEJB53DAO.execRiskAnalysis(RiskAnalysisEJB53DAO.java:305)

at com.virsa.ae.service.sap.RiskAnalysisEJB53DAO.getViolations(RiskAnalysisEJB53DAO.java:277)

... 31 more

2011-01-19 09:14:00,529 [SAPEngine_Application_Thread[impl:3]_19] ERROR

java.lang.NullPointerException

at com.virsa.ae.accessrequests.bo.RequestBO.approveRequest(RequestBO.java:6344)

at com.virsa.ae.accessrequests.actions.RequestViewAction.confirmRequestApproval(RequestViewAction.java:952)

at com.virsa.ae.accessrequests.actions.RequestViewAction.execute(RequestViewAction.java:104)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:295)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:431)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(AccessController.java:219)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

2011-01-19 09:30:35,604 [SAPEngine_Application_Thread[impl:3]_33] ERROR

java.lang.NullPointerException

at com.virsa.ae.accessrequests.bo.RequestBO.approveRequest(RequestBO.java:6344)

at com.virsa.ae.accessrequests.actions.RequestViewAction.confirmRequestApproval(RequestViewAction.java:952)

at com.virsa.ae.accessrequests.actions.RequestViewAction.execute(RequestViewAction.java:104)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:295)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:431)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(AccessController.java:219)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

[Former Member]

ERROR Exception during EJB call, Ignoring and trying 
Webservice Call com.virsa.ae.service.ServiceException:
 Exception in getting the results from the EJB service :

It seems there is a problem when CUP is trying to connect to a web service

(RiskAnalysisEJB53DAO.java:295) at com.virsa.ae.service.sap.RiskAnalysisEJB53DAO.getViolations
(RiskAnalysisEJB53DAO.java:419) at com.virsa.ae.service.sap.RiskAnalysisEJB53DAO.determineRisks
(RiskAnalysisEJB53DAO.java:527) at com.virsa.ae.service.sap.RiskAnalysis53DAO.determineRisks
(RiskAnalysis53DAO.java:103) at

try disabling mandatory risk analysis in that satge if it is enabled.(Just to be sure, if that is the issue) what version are you on?

Thanks,

Chinmaya