Customer sales return for credit

[nicky_hays]

Hi,

What steps do I need to take to process a return from the customer for credit? Please give me step by step instructions and the transaction codes.

The returned material is a configurable (make to order) material. How can I tear it down, return the salvaged parts to stock and account for the labor hours needed to tear down the material?

Thanks for your help,

Sincerely,

Nicky

[Former Member · Accepted solution]

After completing the return delivery for the configured material against the return sales order, it will be inventory.

Create a teardown job (CO07). You may need to configure some teardown order types and create some teardown operations.

Enter the plant and the original sales order (not the return sales order).

Enter the Reference Operation Set for the Teardown.

Maintain the Settlement Rule (for example for any variances).

Enter the configured unit to be town down into the first operation.

Select the last operation and click on the the Components button

Enter the salvaged components to be returned to inventory. Do not copy any phantom items.

The quantity will be negative as this is a return to inventory.

Check the back flush indicator if it is not detaulted to be on.

Release the order and save.

[Former Member]

Create a "Returns for credit' order wrt commercial invoice or oriiginal order (based on your settings), create areturns delivery, do PGR (Post Goods Receipt) , create credit memo.

The relavant coply control settings are necessary to do the above.

Coming to the 2nd part of your question, it NOT possible always functionally.

pls tell your business case for the 2nd part.

Rgds

Sumanth.G

Consultant/Systems Analyst

SAP - SD/MM