Incorrect name of Manager populated in email body message of expense claim

[shanid_mp]

Hi All,

I am new to Travel management module. My query is employee A claimed an expense and it has gone to correct manager X for approval. Manager B has rejected the claim. However rejected mail body message says as incorrect manager Y.

Can you please tell me where I need to check and do some changes for the correct manager.

I would be of great help if you provide me a solution for this.

Note:

Employee-A

Manager-X

Manager(incorrect)-Y

Thanks in advance

Kind regards

Shanu

[shanid_mp]

Hi All,

There is a change in the scenario, please review this query.

Employee A claimed an expense and it has gone to immediate manager X for approval. But X does not have the authorization to do the approval for the said claim because of some limitation and claim goes to second level manager Y. Manager Y has forwaded this for approval to Manager Z because of some reasons. Manager Z has send it for correction. But the mail body message says as second level manager Y, it should come as Manager Z.

Can you please tell me where I need to check and do some changes for the correct manager. Do I need make changes in configuration or in easy access?

I would be of great help if you provide me a solution for this.

Note:

Employee-A

Manager (First level) -X

Manager (Second level)-Y

Manager (Approver)-Z

Thanks in advance

Kind regards

Shanu

[Former Member]

Its is a workflow change that needs to be done

Instead of populating the name of the person who is doing the approval, the system now populates the name of the Approver in normal circumstances which is Manager Y without considering the forwarding scenario. Find the Manager Z's name in Workflow Container and bind it to that step.

Transactions that will help you do it

SWDD - Workflow Builder

SWIA - Workflow Log

[Former Member]

Hi, you can check your binding in body message for manager.

make sure you use the right binding.

[shanid_mp]

Hi,

Can you explain binding and where I can check this.

Regards

Shanu

[Former Member]

Hi,

There may be issue with your work flow.

Ask it from your Abper. if you know the work flow , t-code "swdd" and check your work flow which is triggered on approval of expense sheet..

There problem may be variable define for employee in the message body.

For more expert opinion you can past post it at SAP business work flow forum