Credit Block in Sales Order

[Former Member]

Hi Gurus

I have an issue in production system wherein a user has created a sales order for a customer say 'X' which went into a credit block. When the credit master is checked for the customer the credit limit was well below 100%.

There are no open order and deliveries for the particular customer. We are having dynamic credit check.

Could you please help me out why the sales order is going into a credit block when the credit exposure is not 100% and also there are no open orders, deliveries.

[former_member184555]

Hi

Double check your sales order to see if you have a different payer for any of the line items.

Thanks,

Ravi

[Former Member]

Hi Rohit,

This kind of credit block of sales order is possible because of open items check in tcode OVA8. Please check if open item is active or not for your dynamic credit control settings. In case of new customers this kind of check is activated so that new customers credit limit should be double checked. If you have maintained Maximun open item % as "0" that means even if you sales order of 1 INR/USD , it will block your order.

Hope this will help you in resolving your issue.

[Former Member]

check customer master company code data - payment transactions - payment block uncheck

regards

mansur

[Former Member]

In OVA8,

for the controls mentioned by others,

activate "warning' & in plACE OF 'error' or 'block'.

Rgds

Sumanth.G

[Former Member]

hi

In OVA8, check if you have maintained any % along with MINUS sign in Credit Limit Seasonal Factor

If yes, then remove it and check

[Former Member]

Hi

The customer is not blocked in FD32.

There is no minus check box activated in OVA8

The customer exists only in one credit control area.

Thanks

[Former Member]

hi

check the document value and the Max. Doc. Value field in VOV8 if maintained

[Former Member]

Phani--there is no dunning data for the customer

Vishal: There is not document value maintained in OVA8

Thanks

[PhaniKalvagunta]

Please check whether payment terms or inco terms are changed in the sales order.Probably Critical fields are active in ova8.

Regards,

Phani Prasad.

[Former Member]

Hi Phani

The Payment terms and Incoterms in the SO is same as in the Customer master also the critical field check box is not active in OVA8.

Thanks

[PhaniKalvagunta]

Check wheteher any user exits are active.

Regards,

Phani Prasad

[Former Member]

HI

CHECK ANY OPEN BILLING DOCUMENTS(which R NOT POSTING TO ACCOUNTS)

chick any open items (not cleared)

[Former Member]

Hi Gurus

Iam still facing the same issue. Can any body please let me know that while considering the open items do system checks the open item for credit memo which are due on the company's side.

Iam getting an error which says Credit Block(maximum percentage of open items exceeded)

In the OVA8 setting i have not given any %, but still the problem persist

[Former Member]

Are you sure it's a credit memo? or is it debit memo. Also if you do not give any % in OVA8 for open items, it checks for even any one open item and blocks the order.

Thanks

[PhaniKalvagunta]

Hi,

Check change logs of OVA8 and compare with date of sales order.

Phani Prasad.

[Former Member]

Hi,

Customer is not in blocked list right (VD05) ?

Dev

[Former Member]

in FD32 FOR YOUR CUSTOMER,CHECK STATUS TAB

YOU MIGHT HAVE SELECTED "BLOCKED" FIELD.

If it is so,remove that save and test.

[Former Member]

Hi Suresh

The customer is not blocked either.

Thanks

[PhaniKalvagunta]

Have you checked dunning data

Regards,

Phani Prasad

[Former Member]

hi

credit management will work basing on various parameters.

so you are saying & using DYNAMIC credit check.

so please check all parameters for it.

please check and update the forum

balajia

[Former Member]

Hi Balaji

I have checked all the things I hope iam not missing out on anything but again iam including the things which I have checked.

Credit Master data of the customer

Credit exposure

No Open sales order

No Open delivery

No Open billing

Open items but the payment due is in future

No overdue items

No oldest open item is available

Kindly help

[PhaniKalvagunta]

Please check whether customer exists in different credit control areas.

Regards,

Phani Prasad.

[Former Member]

check oldest item over due or not, goto FD32 > extra> clidk on oldest item, there system will show .

[Former Member]

Hi Ram

there is no oldest item overdue for the customer

[Former Member]

Hi,

There are some other criteria for credit block also. Check the Next Internal Review Date - if it lies in the past. Also maximum doc. value.

thanks

[Former Member]

Hi S

The config is not looking for the max doc value and also the next review date and document value check box are not activated.

Thanks