GRC CUP issue with alternate approver

[Former Member]

Hi,

I follow the pipe rules in role import excel sheet for approvers. For some roles/profiles primary approver are alternate approver for different profiles same wise for alternate approver too.When request escalted to alternate approver.It didn't work well for alternate approver.Only with one primary approver,the alternate approver gets escalation.When same alternate approver assign to other primary approver for different roles.Request is not escaltated.Any solution.

Thanks

shahed.

[Former Member]

I am not sure if this could be a reason, but do these alternate approver have the approver role?

Thanks,

Chinmaya

[Former Member]

Yes,approver and alternate approver are assigned to roles in role import excel sheet, i follow RoleApprover|Alt_Approver|Y rule in role import excel sheet.It works well for roleApprover for all pipe rules (multiple primary/ Role approvers),but for alternate approver it's not working.Request is escaltated once with one of the role approver.example, i created request with multiple roles with different functional areas.For some different roles i kept different role approver and same alternate approver.Request escalted only for roles that alternate approver assigned with one of roleapprover,not with other role approver.Like

Role approver X,Y,Z and alternate Approver A,A,A.Request escalated with X,A not for Y,A & Z,A.

Thanks

shahed.

[Former Member]

I was more refering to the AEApprover role.

Regards,

Chinmaya

[Former Member]

Hi,

Yes alternate approver and approver has AEApprover role

Thanks

Shahed.