Return order has more quantity than original order - one item

[former_member205101]

Gurus,

In one of the original sales order (VA01 tcode) having quantity as 1 (ie one line item) and then when return order is posted against that original order using order idoc .

Return order idoc has only one quantity for that item. But return sales order created with two quantity for that item.

Any way in our process Return order is created based on original order using original to return copy control.

This is only one order got affected. We never get such a scenario in our SAP system.

Any inputs will be greatly appreciated

Thanks

Praba

Edited by: Prabaharan Rangasamy on Jan 12, 2011 5:50 PM

[former_member205101]

Thanks everyone

[Former Member]

Hi,

Please check the customer master either sold to party or ship to party ,where in the sales area section go to shipping tab and there is a partial deliveries tab in that please uncheck unlimited tolerance ,and also check the under delivery and over delivery tab .this might help you

regards

Mansur .

[Former Member]

Pls tell me the Item category of the 2nd line item in the return sales order.

Rgds

Sumanth.G

Consultant/Systems Analyst - SAP SD/MM

[former_member205101]

Hi,

1st item and 2nd item item category are same in return (cancellation order) but it is custom item category (ZCAN).

Thanks

Praba

[former_member205101]

Both (1st and 2nd line) line items are Trading goods.

That return order has more than 7 line items.

Thanks

Praba

[Shiva_Ram]

Check the change history for the sales order.

In t.code VA02/VA03, enter the document number. Go to menu Environment->changes. Here you can see any changes made to sales order item quantity.

Regards,

[former_member205101]

Hi,

Already i checked change logs and there is no change on that item also.

Thanks

Praba

[Former Member]

do they have the same unit of measure

[former_member205101]

Yes. same unit of measure "EA"

[Former Member]

pls check all the I'Doc settings..

Everything.... Message type, basic settings, structures,... everything..

& then update.

Rgds

Sumanth.G

[Former Member]

Hello,

Please check whether return sales order is really created via Idoc message. Go to sales order header and check the created by field under sales tab.

It seems that the return sales order is created manually, and second line item (extra item) is added manually before this return sales order is actually saved, so the change log didn't appear

Br,

Tushar