User defaulting to different template from all others

[Former Member]

I have two users who act as Purchasers completing incomplete shopping carts, however when they access the requests through their inbox they are defaulting to two different templates, and I am unable to see why this is, and therefore attempt to correct it.

Template preferred id :-

BBPSC08/99/SAPLBBP_SC_UI_ITS_2000.html - Appears to be the wizard screen

Template for problem user:-

BBPSC08/99/SAPLBBP_SC_UI_ITS_1000.html - Extended screen.

Why would this single user go to the different template - what drives this?

I have checked the users SU01 ID's and the org chart assignments but to no avail - I can't see any differences so I suspect something is amiss with the ITS?

Any help would be appreciated.

Thanks,

James.

[Ramki]

Hi James,

Pl check roles assigned to both users.

There shdould be some difference here.

Best regards,

Ramki