SAP CRM EIC SPRO PATH

[Former Member]

Hello,

Please help me on this asap.

SAP ECC EIC SPRO Path:

SPRO--> Personnel Management -->Employee Interaction Center (EIC).

Similarly to the above I am unable to find the EIC path in the CRM system. Any software component is necessary

for that.

Hope the customizing is done under SPRO>CRM>Interaction Center WebClient for both Customer and Employee Interaction centers but want to confirm.

I observed that there is a Navigation Bar: IC-EIC for the EIC in CRM system, Please provide the Standar Business role used for CRM EIC.

Thanks in advance for your help.

Kamisetty.

[former_member51135]

For CRM EIC please try to follow the below path in CRM system.

Customer Relationship Management>Shared Services Framework>Integration with SAP ERP HCM

Hope this confirms ur query.

Regards, kavya

[Former Member]

hi

in my installation (crm 5.0) customizing is in

spro - crm - eic

BR