Notifications log. Service desk in SAP GUI.

[Former Member]

Hi everyone.

Here is the situation:

Imagine we have notification with status "In progress " ...then we change status to example "Proposed Solution".

and imagine problem not solved , then we change status to "In progress" again...

Questions:

1 How i can track this actions?

2 Is any standard reports or need to write custom report.

3 Where are notifications log? what table ...

In other words I need Journal of Operations.

To see status changes...

regards Sindry

Edited by: Sindry on Jan 10, 2011 12:25 PM

Edited by: Sindry on Jan 10, 2011 12:49 PM

Edited by: Sindry on Jan 10, 2011 12:50 PM

[Former Member]

Hi,

the data you need is stored in table CRM_JCDS.

Select the data using the GUID of your ticket.

Displayed are the technical status values (check table TJ30 with the corresponding status profile).

Column INACT shows if the status is set (empty) or deleted ('X').

Regards,

Christoph

[Former Member]

Hi, so there is no standard methods , reports ..

Thank you Christoph, the info was really helpfull.