Processing Return Delievries /Orders in ERP , EWM without CRM

[Former Member]

Hello Experts ,

In SPM scenario for a Returns Order in CRM a Return delivery is created in ERP and processed subsequently .

My question is how do we process a Return Delivery created using ERP Sales /Return Order without CRM into Picture .

Regards ,

Rupa

[Former Member]

Hi,

If I understand your question correctly, the returns cycle follows the below steps:

1. Creation of Return order with reference to a previous Sales order or Billing document.

2. Creation of returns delivery after removal of delivery block, if any.

3. Post Goods return.

4. Credit memo to the Customer after removal of billing block, if any.