Role 'Administrator' does not exist!

[alper_zdemir2]

Hi experts,

We're getting the following error during the installation of Solution Manager 7.0 EHP1. Error occurs in the phase of "Configure System Landscape Directory"

Do you have any idea about this issue ? Quick answers will be appreciated

Thanks in advance for your help.

ConfigMainExt state200

TYPE=A<BR>STATE=<BR>INFO_SHORT=java.lang.Exception: java.lang.Exception: Role 'Administrator' does not exist!

at com.sap.ctc.util.UserConfig.addActionToRole(UserConfig.java:238)

at com.sap.ctc.util.UserConfig.performFunction(UserConfig.java:65)

at com.sap.ctc.util.ConfigServlet.doGet(ConfigServlet.java:74)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

//<BR>CONFIGURATION=

[Former Member · Accepted solution]

Hi,

Could you check if the "administrators' role exists in the UME via the link http://<host>:<port>/useradmin?

If the role exists, then there might be a problem accessing the role.

Also please let us know if your server OS has any additional locales installed.

Regards,

Srikishan

[alper_zdemir2 · Accepted solution]

Hi Srikishan,

Actually "Administrator

We solved the problem by changing [ERROR]

[alper_zdemir2 · Accepted solution]

Hi Srikishan,

Actually "Administrator" role exists in the relevant system but I still don't know why system gave this error.

A few hours ago, we solved the problem by changing value as in keydb.xml file.

Thanks for your concern.

Have a nice day !

Kind regards,

Alper Ozdemir

SAP R/3 NetWeaver Consultant

Edited by: Alper Özdemir on Jan 7, 2011 9:15 AM

[alper_zdemir2 · Accepted solution]

Hi,

My previous suggestion was not a solution at all. If you do that, you will have some other problems in the next steps. So, I 've raised an OSS message and I'm waiting for a valuable answer. I'll share the solution with you,of course

[Former Member · Accepted solution]

Hi Alper, did you get the solution ?

[alper_zdemir2 · Accepted solution]

Hi Gokhan,

I assume that you're installing a JAVA system on Windows.

This error is related to language selection of OS. Kindly change the language as English from control panel -> region & language. ( all settings must be EN except keyboard ). Since system locale is not English, you get this error during the installation ( ABAP does not give an error like that )

You also need to restart the installation from scratch. ( before starting the new installation, re-login to the OS to activate new system locale settings )

I hope this helps.

Regards,

Alper Ozdemir

SAP R/3 NetWeaver Consultant

[Former Member · Accepted solution]

you mean whole uninstall and install again ?

[alper_zdemir2 · Accepted solution]

yeap, it is a fresh installation, isn't it ?

There is also a workaround for this issue, if you don't have an option like re-installation from scratch, i can share it with you. But I recommend re-installation.