Reg: Problem in closing a ticket in service desk

[Former Member]

Hello There,

I am facing a problem while closing a ticket in Solution Manager service desk.. It is giving me a message "Document is being distributed - changes are not possible". I am trying to Close this ticket but Solution Manager is not allowing me to do so.

Ticket Status: Workaround

Kindly let me know in case any more details are required..

Any help in this matter will be greatly appreciated. Thanks.

Regards,

Pranay S

[Former Member · Accepted solution]

Hello Pranay,

Kindly go through the following note and go through the steps which it will guide you on how to resolve your issue:

695085 Preventing the distribution of Support Desk documen

This should resolve your issue.

Thanks,

Mark

[Former Member · Accepted solution]

Thanks for your reply Mark.. But it didnt worked out..

[Former Member]

Hello There,

Any update on the issue raise above... Still I am having the same problem..

Regards, Pranay..

[Former Member]

Hello

Kindly help me in getting this issue resolved..

We are in SAP EHP 1 for SAP Solution Manager 7.0

Thanks in advacne...

Regards,

Pranay

[Former Member]

Hello Pranay,

At this point I recommend that you log a message at SAP in the component SV-SMG-SUP. Without being able to see the issue happening it's fairly hard to assist resolve this issue.

Once you logged the message one of my colleagues should be able to assist you after seeing the issue on your system.

Thanks,

Mark

[Former Member]

> Hello 
> 
> Kindly help me in getting this issue resolved..
> 
> We are in SAP EHP 1 for SAP Solution Manager 7.0
> 
> Thanks in advacne...
> 
> Regards, 
> Pranay

Hello Pranay

The note 695085 is valid in your case.

1.If you want to avoid in future that documents are distributed, please deactivate the BADI Implementation CRM_BUS20001_UPLOAD in transaction SE19.

2.Please delete afterwards all unprocessed BDoc´s by using the transaction SMW01.

3.Deactivate in table CRM_JEST the distribution status of the affected documents manually. These documents have the current status "I1054 (To be distributed)". The only way you can deactivate the status is to go into the table and deactivate the status manually for each document.

You need to have some ABAP Skills for performing the above steps and if you are unsure of what you are doing consult a senior colleague.

Regards

Amit

[Former Member]

Can anyone help in getting this issue resolved..

Regards,

Pranay.

[Paul_Babier]

Hello,

What Release and SP Level are you on?

Regards,

Paul

[Former Member]

Paul,

We are on SAP EHP 1 for SAP Solution Manager 7.0

Regards,

Pranay.

[Paul_Babier]

Hello,

If you are not on SAP Solution Manager 3.1 - 3.2 then you should open a message with SAP on this issue as no note exists for higher versions.

Regards,

Paul