Automatic Message Processor Assignment In Service Desk Message

[Former Member]

Dear Expert,

We have configured Service Desk as per the web log in the following link

[/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i|/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i]

Everything is working fine. We have set the rule as per SAP Component assignment.

Now every thing is working fine aprt from Message Processor assignment. Even it is picking up

the correct support team but not the Message Processor included in that team.

Regards,

Partha

[Paul_Babier]

Hello Partha,

In that article it states:

Assign Business Partner to iBase Components.

IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Basic Settings -> Standard Configuration of Basic Settings -> Solution Manager -> iBase -> Assign Business Partners to iBase Components.

To be able to assign automatically some type of partner to the message transaction, we have to assign those partners directly to the iBase Component.

So have you been able to do this step successfully?

Regards,

Paul

[Former Member]

Hi Babier,

Yes we have done this already.

We are in Solution Manager 7 EHP1 and path of the same activation changed to Solution Manager -> Cross Scenario Settings -> iBase -> Assign Business Partner to Ibase.

But no luck.

All other fields are populating.

Please help.

Regards,

Partha