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(linux) Password not accepted after install

Good morning, and a Happy New Year to all.

Before Christmas I began installing the linux version of Crystal Server. After a few hurdles I managed to complete the install and the web front-end appeared: http://crystal-1:8080/CmcApp. It's a fresh install of CentOS 5.5 (i.e.: Red Hat) so opted to let the Crystal installer configure MySQL and Apache/Tomcat.

Unfortunately though, it will not accept the default blank password for 'administrator' or 'guest'.

I Googled resetting the password and landed here: Problems with password in CMC which explains resetting it via MySQL. I'm vaguely familiar with MySQL but can't actually see a service running on my linux box:

[root@crystal-1 ~]# service mysqld status

mysqld: unrecognized service

Can someone please explain how I can test if the service is running? And/or why the default password is not being accepted?

Thanks in advance