MAIL Adapter not working

[Former Member]

Hi All,

I have an issue where the mail adapter is not picking up the messages. The communication channel was red for some time but it worked again after a restart. Yet there are no messages in sxmb_moni.

Things were working and it is suddenly not picking up the messages.. the mails are still there in the mail database. We have also tried with changing the password but it doesnt work yet.

Please advise.. this is a very high priority issue.....

thank you

[MichalKrawczyk]

Hi,

>>>The communication channel was red for some time but it worked again after a restart

the only thing you need to check in this case is the communication channel monitoring from RWB

this will tell you if the channel is working (and pulling) or not.

you can also active it once more in ID and start/stop it in CC monitoring just in case...

if it's green after that then maybe you're using a different user/account ?

Regards,

Michal Krawczyk

[Former Member]

Hi Michal,

thank you for the reply. We have tried everything :

1- restarted the communication channel

2- checked the user account

3 restarted the sld

but nothing is working,.

[former_member209575]

Dear Yaswanth,

Try SAP Note 1241039.

Regards

pradeep P N

[Former Member]

I am using PI 7.1.

The note was for 7.0 if i am not wrong.. please suggest..

[Former Member]

Hi Yashwanth,

Ref SAP note: 1241039.

You would find the affected releases, so you need to download the SP Patch level accordingly.

Thanks,