Unable to create tickets from sattelite system when logged in with Arabic

[Former Member]

Hi There,

We are unable to create suppurt message from the satellite system when logged in

with arabic language. A window is popping up with the message below.

<< Error in Local Message System: Select one of the

installed languages Message was Not Created >>

We are able to create support messages when logged in with English

language from the setellite system.

We have arabic language installed in the satellite system.

Thanks and Regards,

Azher.

[Former Member · Accepted solution]

Hi Azher,

You mentioned that Arabic is installed on the satellite system.

Is the same language available on the Solution Manager system as well?

If yes, then check the RFC connection between the satellite system and SolMan system - the language maintained in the RFC connection as well.

Regards,

Srikishan

[Former Member]

Hi Srikishan,

Thank you so much for the prompt reply and I have been able to resolve the issue with the hint you gave.

We dont have Arabic language installed on solution manager, but in the RFC destination <SM_<SID>CLNT<XXX>_BACK> the logon language was empty, I maintained that with the default language "EN" and it worked.

once again thanks a lot for the solution.

Regards,

Azher.