Solution Manager Installation Error

[Former Member]

Dear Experts,

I am installing SAP Solution Manager 4.0.It stuck in Phase 43 of 44 .During Configuring Adobe Document Services When Creating ADSUSER User Its gives error.When I check Sapinst Log .it show below error.

INFO 2012-12-26 07:15:50

Copied file 'D:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/inifile.xml' to 'D:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/inifile.4.xml'.

INFO 2012-12-26 07:15:50

Copied file 'D:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/inifile.xml' to 'D:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/inifile.5.xml'.

INFO 2012-12-26 07:15:56

Execute step

Component W2K_ServicePack_Check|ind|ind|ind|ind

Preprocess of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_First_Steps|ind|ind|ind|ind|0|0|W2K_ServicePack_Check|ind|ind|ind|ind|2|0.

INFO 2012-12-26 07:16:17

Copied file 'D:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/keydb.xml' to 'D:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/keydb.3.xml'.

INFO 2012-12-26 07:16:17

Execute step createADSUser of component |NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|5|0|NW_Usage_Types_Configuration_AS|ind|ind|ind|ind|0|0|NW_CONFIG_ADS|ind|ind|ind|ind|2|0.

INFO 2012-12-26 07:16:17

Removing file D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\dev_UserCheck.

INFO 2012-12-26 07:16:18

Removing file D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\UserCheck.message.

INFO 2012-12-26 07:16:18

Removing file D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\UserCheck.jlaunch.

INFO 2012-12-26 07:16:18

Creating file D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\UserCheck.jlaunch.

INFO 2012-12-26 07:16:18

Creating file D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\UserCheck.log.

INFO 2012-12-26 07:16:18

Working directory changed to D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS.

INFO 2012-12-26 07:16:19

Working directory changed to D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS.

INFO 2012-12-26 07:16:19

Output of E:\usr\sap\SDL\DVEBMGS00\exe\jlaunch.exe UserCheck.jlaunch com.sap.security.tools.UserCheck "D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\install\lib;D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\install\sharedlib;D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\install" -c sysnr=00 -c ashost=testserver -c client=001 -c user=DDIC -c XXXXXX -a checkCreate -u ADSUSER -p XXXXXX -message_file UserCheck.message is written to the logfile D:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/UserCheck.log.

WARNING 2012-12-26 07:16:42

Execution of the command "E:\usr\sap\SDL\DVEBMGS00\exe\jlaunch.exe UserCheck.jlaunch com.sap.security.tools.UserCheck "D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\install\lib;D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\install\sharedlib;D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\install" -c sysnr=00 -c ashost=testserver -c client=001 -c user=DDIC -c XXXXXX -a checkCreate -u ADSUSER -p XXXXXX -message_file UserCheck.message" finished with return code 4. Output:

Dec 26, 2012 7:16:40 AM Info: User management tool (com.sap.security.tools.UserCheck) called for action "checkCreate"

Dec 26, 2012 7:16:41 AM Error: Exception during execution of the operation

[EXCEPTION]

com.sap.mw.jco.JCO$Exception: (102) RFC_ERROR_COMMUNICATION: Connect to SAP gateway failed

Connect_PM TYPE=A ASHOST=testserver SYSNR=00 GWHOST=testserver GWSERV=sapgw00 PCS=1

LOCATION CPIC (TCP/IP) on local host with Unicode

ERROR partner 'testserver:sapgw00' not reached

TIME Wed Dec 26 07:16:41 2012

RELEASE 700

COMPONENT NI (network interface)

VERSION 38

RC -10

MODULE nixxi.cpp

LINE 2764

DETAIL NiPConnect2

SYSTEM CALL connect

ERRNO 10061

ERRNO TEXT WSAECONNREFUSED: Connection refused

COUNTER 1

at com.sap.mw.jco.MiddlewareJRfc.generateJCoException(MiddlewareJRfc.java:457)

at com.sap.mw.jco.MiddlewareJRfc$Client.connect(MiddlewareJRfc.java:1015)

at com.sap.mw.jco.JCO$Client.connect(JCO.java:3238)

at com.sap.security.tools.UserCheck.main(UserCheck.java:172)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:324)

at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)

Dec 26, 2012 7:16:42 AM Info: Leaving with return code 4

Reserved 1610612736 (0x60000000) bytes before loading DLLs.

INFO 2012-12-26 07:16:42

Removing file D:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\dev_UserCheck.

ERROR 2012-12-26 07:16:42

CJS-30196 Connect to SAP gateway failed

Connect_PM TYPE=A ASHOST=testserver SYSNR=00 GWHOST=testserver GWSERV=sapgw00 PCS=1

LOCATION CPIC (TCP/IP) on local host with Unicode

ERROR partner 'testserver:sapgw00' not reached

TIME Wed Dec 26 07:16:41 2012

RELEASE 700

COMPONENT NI (network interface)

VERSION 38

RC -10

MODULE nixxi.cpp

LINE 2764

DETAIL NiPConnect2

SYSTEM CALL connect

ERRNO 10061

ERRNO TEXT WSAECONNREFUSED: Connection refused

COUNTER 1

ERROR 2012-12-26 07:16:42

FCO-00011 The step createADSUser with step key |NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|5|0|NW_Usage_Types_Configuration_AS|ind|ind|ind|ind|0|0|NW_CONFIG_ADS|ind|ind|ind|ind|2|0|createADSUser was executed with status ERROR .

[Paul_Babier · Accepted solution]

Hello Pooja,

Please make sure that the Solman host can resolve the hostname in ASHOST="testserver".

Usually the fully qualified hostnames are used.

Once you can resolve the hostname, the error should be resolved.

Regards,

Paul

[Former Member · Accepted solution]

Dear,

thanks for nice and good repply.

regarsd

[Former Member]

hi

1. Please maintain full host name under the icm hostname parameter

2. maintain the entry sapgw00 3300/tcp # SAP System Gateway Port to the file C:\WINDOWS\system32\drivers\etc\services

3.check the logon groups maintained properly

Jansi

[sumi_susan2]

Hi,

Below is the reason for the failure, please check this

RFC_ERROR_COMMUNICATION: Connect to SAP gateway failed

Connect_PM TYPE=A ASHOST=testserver SYSNR=00 GWHOST=testserver GWSERV=sapgw00 PCS=1 LOCATION CPIC (TCP/IP) on local host with Unicode

ERROR partner 'testserver:sapgw00' not reached

Regards,

Sam