System call failed. Error 5 (Access is denied) Install NetWeaver CE 7.1 HA

[Former Member]

We are installing SAP NetWeaver CE 7.1 Ehp 1, With Microsoft Windows

Server 2003 R2 Enterprise x64 Edition Service Pack 2; Microsoft Sql

Server 2005, about Cluster MSCS. Installation High Availability.

Ready install Microsoft SQL Server in Cluster, with Virtual hostname:

SQLCLUSTERMII.

During installation of SAP NetWeaver CE 7.1 EHP1, an error in the

process of creating users

An error occurred while processing

service SAP NetWeaver CE Productive Edition > Installation Options >

High-Availability System > Central Services Instance (SCS)( Last error

reported by the step :System call failed. Error 5 (Access is denied.

) in execution of system call 'CreateProcessAsUser' with parameter

(<token>, NULL, <command line for executable C:\DOCUME_1\ADMINI1

\LOCALS~1\Temp\1\sapinst_exe.7104.1293031801\SAPCAR.exe, NULL, NULL,

TRUE, 0x420, NULL, C:/Program

Files/sapinst_instdir/CE71_PROD_MSS/INSTALL/MSS/HA/SCS/sapjvm,

&StartupInfo, &ProcessInfo), line (631) in file (synxcchapp.cpp), stack

trace: iaxxejsctl.cpp: 249: EJS_ControllerImpl::executeScript()

d:\depot\bas\710_rel\bc_710-2_rel\gen\optu\ntamd64

\ins\sapinst\impl\src\ejs\iaxxejsbas.hpp: 445:

EJS_Base::dispatchFunctionCall()

We are using domain administrator user, and installation option domain

Thjanks for your colaboration

[Former Member]

Hello Victor,

It seems that the installation ins trying to execute this commands as the adm, that probally do not have permission on the directory that you are running the installation.

Cheers,

Maurício

[Former Member]

Mauricio:

Thanks for your answer and colaboration.

I'm not using the user sidadm, I'm using the user: administrator, who is administrator of domain

And this user has all permissions on all directories in the installation.

Thanks

[Former Member]

Hello Victor,

Althought you use the Administrator, there are some steps of the installation that it run as the adm have full permissions on the directory.

Cheers,

Maurício

[Former Member]

Hello Mauricio.

Thanks

Two Thinks:

1.- This error appears precisely in the process of creating SAP users including you mention sidadm:

A.- Execute sapinst

B.- Installation option is chosen

SAP NetWeaver CE Production Edition

Installation Options

High-Availability System

Central Service Instance (SCS)

c.- System ID, Next and appear message error

2.- However, the user manually create sidadm, I gave the permissions you indicate, and the error message is the same

Thanks