Handling returns

[Former Member]

Hello Everyone,

I need to confirm the following is the correct process for making a return for defective goods:

1. Need to 1st create a Returns Order.

2. Assumption: customer returns the goods to Company.

3. Credit Memo request raised. Goods is inspected when received.

4. Upon approval, Credit Memo posted to customer account.

So, for a return item, there Must be 2 docs : Returns order and Credit memo request both of which are sales doc types.

Thank you.

regards

Bass

SD newbie

[Former Member · Accepted solution]

Hello,

If you want to manage customer returns, you can do it with notifications.

T-code for it QM01

Also you can create return sales order with reference to original sales order.

Document type for return RE

Process Steps:

Create notification (customer compliant) when the goods are recieved.

Now create return sales order with refrence to original sales order OR

To create delivery for return sales order

Now do the Goods reciept against delivery and stock will in return stock

Br,

Tushar

[Former Member · Accepted solution]

Hello Bass,

Thanks for confirmation.

Here now if you want to supply back replacement for goods recieved back from customer through return sales order.

You can use sales order Type -SD (Subsequent free of charge delivery)

This order can be created with reference to Return Sales order.

You can avoid creatinf credit memo for return sales order and can use subsquent free of charge Document Type sales order to provide replacement to the customer

Note : But here in this case you cannot send invoice to customer as it will be free of charge.

It will be good create new sales order (OR-Order Type) with reference to Return sales order and do the invoicingg activities.

I hope this helps.

Br,

Tushar

Edited by: Tushar Patankar on Dec 24, 2010 11:26 AM

[Former Member]

Dear Friends,

Thank you. Points awarded.

Am I right to continue saying that :

1. once credit memo issued, another Returns order need to be created for the process of Subsequent Delivery to send a replacement item to the customer and the SDF is followed by a creation of a LF delivery to deliver to the customer right?

RE Order --> SDF Delivery Order --> LF Delivery order

So, 2 types of DO in sequence?

regards

Bass

SD Newbie

[Former Member]

Hi,

As per the business process is concerned the process you are following is correct, The observation have mentioned next to your point only in Bracket.

1. Need to 1st create a Returns Order. ( wrt to original invoice either partial or Full return so that it will update the document flow)

2. Assumption: customer returns the goods to Company.

3. ( Return Delivery will be done wrt to return order and DO PGR, stock will be kept in return status check the same in MMBE)

3. Credit Memo request raised. Goods is inspected when received. ( Credit Memo will be given to customer wrt to return order with posting block)

4. Upon approval, Credit Memo posted to customer account.

Check in bracket have updated some comment.

Hope this will eb help full, try this in system.

Confirm.

Regards,

NAgesh