Hi all,
we configured Service Desk for VAR scenario. I added a new customer which worked fine. I got the customer, the correct installations, the key users and I can post message with the customer S-User into our service desk. the support team, sold-to-party etc is found correctly and I can see exactly my customer IBase components (System Client combination).
I just have one tiny issue:
When I (as a support team member) try to post a message for my customer, I can't select his System/Client combination.
I know by now that it needs to be inserted as a CRM001 entry in the Business Partner. When I insert the systems manually into the BP, it works fine.
But whenever I run AI_SDK_SP_GENERATE_BP, the program deletes the customer CRM001 entries and only puts the entries of my own customer number into the BP.
In my IBase, i can see both and as I said the reports also works fine for customer S-Users and assigns the correct CRM001 entries.
What is the exact procedure the report goes through? How exactly does it find the correct entries to insert into the BP?
I was wondering if it reads table aiinstaccess in order to decide who gets which CRM001 entry?
Help would be appreciated!
Regards Martina
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