Duplicate mails are sent for notifications for approval, deadline, change

[former_member131833]

Hi,

We have configured notifications so that it is sent in the below scenarios:

1) When Shopping cart is approved

2) When it is changed

3) When deadline is reached for approval

The notifications are sent correctly. But I can see it sends 2 notifications for particular user, one to Email id mentioned in BP and another one to email id mentioned in SU01.

When debugged, I found that the code is set to send notification to Email id & also to SAP inbox in class 'CL_BBP_ACTION_NOTIFICATION_NWF' and method 'DETERMINE_RECIPIENTS' line no. 189 to 205.

But it happens only for certain users. I checked the user details in SU01. Both of them are having similar data.

Can anyone help me in finding the cause for this?

Thanks,

Sivagami R

[Former Member]

Check SAP OFFFICE settings for the particular users. You may have "Automatic Forwarding" of SAP OFFICE emails to an external email address. I have seen this in the past, particularly for savvy users who want to forward their SAP mail to external internet address.