Service Desk Message: long text update after action is processed

[Former Member]

Hi experts,

We use TA CRMD_ORDER to post messages to the SolMan Service Desk.

At the moment I'm setting up a email functionality that sends an email to the partner who reportet the issue. The action is processed when the message status switches to a new one e. g. new --> in progress

(--> processing is done when document is saved).

Everything works fine, I only have the following problem:

When I post a new message text (e. g. SU99 - description) and save the message, the text is not printed in the e-mail (I use a modified copy of SAP form CRM_SLFN_ORDER_SERVICE_01). It seems as if the text is updated AFTER the mail action is processed.

Does anyone know how to handle this issue?

Many thanks in advance.

[Former Member · Accepted solution]

Hi,

please check if the action that updates the ABA message (Aktion key SLFN0001_STANDARD_UPDATE_DNO in SLFN) has a lower sort number than your email action.

Regards,

Christoph

[Former Member · Accepted solution]

Set it to '999', works fine, thank you!