Send Correspondence when a dispute case has been closed

[Former Member]

Dear Gurus,

I have a question. How can I send to customer a correspondence saying that dispute case has been closed?

I have disputes closed automatically when are paid or when people make a write off, but any correspondence is sent to customer to inform this.

All customizing is ready and form too, but must be leave any step.

Can you help me?

thanks a lot

[Former Member]

Hello Fergargallego

Would you describe the issue and what configuration and master data you have set up ?

Also check the output determination analysis while in change mode in the document, it will give you some clues.