Warranty return order type availabilty check issue

[Former Member]

Hi,

I am using a special order type (ZZZ) in SD for the warranty returns. When I create the order type ZZZ I assign an order number and the items to be return.

Issue:

For the items that in the original order where confirmed by a RBA Check logic, I am having problems with the ZZZ order type. For example:

Original order

Product A 10 PC order - I got 5 of B and 5 of C confirmed (product substituions)

Order ZZZ

When I select the order and item above I got 10 PC of product A confirmed; and B and C nothing confirmed.

Note: Order ZZZ should work as the original one. What can be wrong?

Thanks a lot.

[Former Member · Accepted solution]

Hello,

Usually ATP check is disabled for returns order and hence whatever quantity is enterd in order will usually get confirmed since ATP check cannot happen at customer level. You can verify this with item categories and scheduline categories for ZZZ order type.

If ATP check is enabled then it there may be some change in scope of check for these orders.(user exits).

Regards

AP

[Former Member]

Hi,

You will get quicker response by posting this query in the ERP SD forum as the question appears to be releated to SD returns.

ERP SD Sales

You may please close this thread.

Regards

Datta