Shopping Cart Workflow: Notification on approved and reject.

[Former Member]

Hi

We wanted to send notification to initiator of SC whenever SC is approve or rejected. Please help me understand how to activate this?

[masa_139 · Accepted solution]

Hi,

Please check following 2 configurations.

1. Assign Event Schema SC to the Transaction Type SHC

2. Maintain "Define Recipient of Notification" in Alert customizing

Regards,

Masa

[Former Member · Accepted solution]

Masa..

Below are the settings that i checked.

SPRO-> SRM Server-> cross application->define transaciton type> an entry exist here for shopping cart and transaction types has SHC.

with below infromation.

Description Shopping Cart

Int. Number Range 01

Ext. Number Range 02

Status Profile

BTrans.Category BUS2121

Description Shopping Cart

Partner Determ.Proc.

Text Schema SC

Event Schema SC

Team Purchasing

SPRO-> SRM Server-> cross application-> Business WOrkflow> Define Recipient of Notification.

there are below entries for SC

approver shopping cart -> approver

approver shopping cart -> Contact Person

approver shopping cart -> Reviewer.

Is there any thing i need to update here

[Former Member · Accepted solution]

Hi Masa,

Above are the settings that i see.... What else can i check.

Thanks

[masa_139 · Accepted solution]

Hi,

Other basic check points;

+ Does the user has email address?

+ Are there APPROVAL_PROCESS_DOC_APPROVED and APPROVAL_PROCESS_DOC_REJECTED Events in the Event Schema SC?

+ Is there any email in SCOT transaction?

Regards,

Masa

[Former Member · Accepted solution]

1. Yes.

2. Yes ... below are the details that I see

APPROVAL_PROCESS_DOC_APPROVED Message (low priority) APPROVAL_RESULT_NOTIFIC_NEW

APPROVAL_PROCESS_DOC_REJECTED Message (low priority) APPROVAL_RESULT_NOTIFIC_NEW

3.In SOST, i didnt see any mail to approver.

[masa_139 · Accepted solution]

>3.In SOST, i didnt see any mail to approver.

Is there any mail to SC requester? Not approver.

[Former Member · Accepted solution]

Yes you are write .. to requestor.

This is working now for approver.

But the text that we see needs to be customized ... can we customize this text of email notification.

Thanks for your help.

[Former Member]

SRM version please..

[Former Member]

We are using SRM 7.0. and have activated process controlled workflow for SC.

[Former Member]

Need some help here.. please.