Form requires a newer version?

[Former Member]

Hi everybody,

i use NWDS 7.2 SP 3 with Adobe Professional 9 (includes Designer 9).

When i start the Designer from my WD4J Context (Menu of the Interactive Forms UI) i get always the message:

The form you are trying to open requires a newer version of this product.

If you open the from, some of the elements may appear but not work properly.

Saving the form may lose some of its data.

But NWDS 7.2 should work with Designer 9, or?

regards,

Sid

Edited by: Sid on Dec 12, 2010 3:35 PM

[Former Member]

Hi Sid,

As per your environment I believe you are having Adobe reader 9.1.

As per the messge it explains you have some elements defined on the form whose feature is available only in the latest version of the Reader.

Check the following file>form properties->defaults (tab) target version.

Change it to 9 or later.

But make sure all the client systems where this form is used should have adobe reader 9.X.

Let me know if it doesn't work.

Cheers,

Sai

[vsat]

Hi Sai Krishna,

Need your advice on the issue we are facing..

The end-users upgraded their Adobe Reader from X version to 10 and when they receive structured e-mail (in Adobe form) they are not able to open them. Could you please suggest any solution for this.

Thanks for your help on this.

Regards,

Rams.

[Former Member]

Hi Rams,

when you say they cant open the form when its received I assume the below.

an PDF is sent to a user via mail.

when they open the attachment they see a blank grey color screen nothing else if so.

try the below settings on the reader.

Open Adobe reader>edit>preferences.

at the ned of this screen you will find a checkbox: enable protectedmode at start up.

Now if this checkbox is un checked, you can view the pdfs locally, having it unchecked if you try to pdf preview in ADLC it fails.

and the vice versa.

Hope this helps you, if it doesn't resolve you need to check with It team or the Adobe guys for this.

But I faced the issue and this is what the resolution we got froom our IT desk.

Cheers,

Sai