Reverse PGI

[Former Member]

HI All,

on 3PL wms when they process IOD it will PGI on sap if WMS use done in error (iod) it is PGI'd SAP, now on SAP we need to raise a return delivery and issue credit memo to customer (this is the procedure followed by customer ) iam assuming that there should be a way to rectify the error ie reverse PGI or Cancell the billing document and not to raise the cm

can some one advise which is the best practise for above scenario

Thank you

ash

[Former Member · Accepted solution]

HI Ashok,

If you question is with regard to incorrect delivery (PGI) quantities and inorrect invoice sent. Why dont you use the Proof Of Delivery (POD) functionality. This way before invoicing the customer, your customer will send you the POD document and on the basis of POD qty you invoice your customer.

Regards

Raj

[Former Member · Accepted solution]

HI Rajendr,

this is not partial delivery, whole delivery was refused and planned to redelivery on futuredate, on WMS and SAP we cannot change the Delivery or planned GI date coz its already been GI'd

Thank you

ash