SLA: Different availability time depending upon priority

[Former Member]

Hi

Is it possible to have different availability time for different SLA priorities?

I have a service profile based upon priority 1 to 4 with different response and completion durations for each priority, however I would like the durations to be calculated on both 24 x 7 and working hours

For example, for a priority 1 I want the response and completion times to be based on 24 hour availability, but for the other priorities I want to calculate these times based on working hours.

Does anyone know a way to do this?

Thanks for your help,

Ashley S

[Former Member · Accepted solution]

hi

i answerd your previous thread which has the same question,please close this , since it is duplicate

Jansi