on 12-05-2010 4:31 AM
We've configured RCA in Solman v7.01 sp06 eph1 sp23
I've successfully run the managed system diagnostic setup for one of our Portal system in windows. However when I try to open the file browser, it errors out with "remote service is not up". I checked the diagnostics agent on the mgd system - its running. What is causing this error? Other systems do not have this issue.
The actual error message is "Could not retrieve remote service. Please check that the agent is running.",
At this point I am not sure if I have to activate a service in sol mgr and which service to activate. I tested another abap system and System Analysis -> File system browser has the same error.
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Hello
You have to make sure you select the hostname that is assigned as server name to your diagnostics agent.
The list of all hosts will also display the physical hosts.
For example your agent SMD has the virtual host virtualhostX as assigned server name (you can check this in agent administration). The agent SMD might be on residing on physicalhostY.
Choosing the file system browser on physicalhostY will fail because there is no agent assigned to that hostname.
I get the exact same error when using the physical hostname in the list, when I choose the virtual hostname it works fine.
Hope it helps
Kind regards
Tom
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