SOLUTION MANAGER - VAR Scenario - Attributes are not transfered

[Former Member]

Hi Solman Gurus

I have an issue regarding connection between Customer and VAR solman.

IThe connection is established following document How To Setup ServiceDesk 2 ServiceDesk Connection Nov 09.pdf.

The problem is in VAR Solman.

When message is transfered from Customer solman to VAR solman the following attributes are not transfered:

Sold-to party, Reported by, Support Team, Message Processor.

The Ibase is configured in both systems. When message is posted from satelite to Customer Solman all this attributes

are transfered. In the next steep, when message is transfered from Customer solman to VAR solman this attributes remain

empty in VAR Solman.

What confugration is missing in VAR Solman?

Thank you in advance

Marko

[Paul_Babier]

Hello Marko,

How did you define the value mapping? Automatically or manually?

Have you checked that Incoming and outgoing value mapping has been created in both systems?

Are you copying the values or taking an other action?

Could there be a rule that is setting the value to space?

I'd take a closer look at your value mapping and make sure incomming and outgoing have been defined properly on each system and make sure the rule is correct, and its not taking some unexpected action like set the value to blank when you wanted to copy it.

Regards,

Paul