Problem with Designer XI 3.1 SP3 FP3 on Windows 7

[Former Member]

Hello, I have a problem with the Universes Designer and Desktop Intelligence

Having replaced my PC I reinstalled Business Objects XI 3.1 SP3 Client FP3

and now Designer and Deski are no longer running, it start, it connects to the CMS, but when I try to open/import/create a universe

seems frozen, no error message and the only thing to do is close the program from task manager,

other applications (rich client, etc.) have no problem.

My setup:

Windows 7 Professional (32 bit)

Business Objects XI 3.1 SP3 FixPack 3

JRE 6u22

I already tried twice to uninstall and reinstall everything but the problem is not solved.

any ideas?

Thank you very much.

[Former Member]

I solved the problem.

The cause would be: Multiple Designer versions installed on the client machine.

You should uninstall all the existing multiple versions(Ex: XI Release2, XI3.0, XI3.1) of Business Objects Designer.

Re-install the latest upgraded version of designer in use, as that on server machine.

Cheers

Giuseppe De Vitis

[Former Member]

Hi,

unfortunately I have the same problem with Designer XI 3.1 SP3 FP3 but on Windows XP.

I uninstalled all BO XI 3.1 SP3 client tools and installed it again.. but nothing happened..

I wonder if there is someone that could help us in order to solve this problem.

thanks.

Giuseppe

Edited by: giuseppe de vitis on Jan 20, 2011 6:15 PM