SAP Service Pack Upgrade and CUP

[Former Member]

Hello All,

In the near future our production environment will be in outage for upgrade. I am curious as to how this will affect our CUP workflow? Has anyone been through a similar situation? Any tips or advice is appreciated. I have looked around and have not found much in the way of resources.

Thanks Again,

Ian

[Former Member]

Thanks for the feedback.

We have escalations set up after so many days. I am under the impression that there is no way to pause all requests while the production system is unavailable. It seems that I can expect provisioning errors as stated above.

[koehntopp]

Oh, if it's about the outage it's a bit easier: de-activate the connector for that system for the time of the outage.

Frank.

[Former Member]

Ian,

The impacts associated with unavailable systems include:

- Inability to pull existing roles (for removal or comparison)

- Inability to create requests in a 'model after' scenario

- Inability to pull data from the SAP system for custom fields or configuration items

- Autoprovisioning failures

The first three of these would be inescapable as they require the system to be up, but the third would error out and proceed down the configured escape route.

[koehntopp]

What exactly will you upgrade?

If it's the ERP version, it's not too hard:

- Update RTA to higher version + Postinstall

- make sure CUP/RAR connectors work (the CUP connector has the ERP version)

- sync RAR, maybe re-import roles into CUP

Done.

Frank.