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Support Message: Set customer end date based on priority

Hi guys,

could anyone please assist me in this problem?

At our Service desk we have the following date rules based on the message priority (examples):

1 very high --> start date/time + 1 hour

2 high --> start date/time + 5 hours

...

4 low --> start date/time + 1 week

I want to have the "end of customer requirement"-field set based on the priority timespan. When the priority is switched, the "end of customer requirement" should be updated based on the priority entry.

Does anyone know how to handle this? Is there some kind of action that I could use?

Former Member
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