Ticket creation through E-mail

[Former Member]

Hi community,

has anyone expierience in Ticket creation through mail? I'd like a simple guidance on how to engage such a functionality.

I've just found an article describing a solution using a PI system.

Thank you in advance!!!

Edited by: IAMSUSER on Nov 30, 2010 12:33 PM

[markus_doehr2]

> has anyone expierience in Ticket creation through mail? I'd like a simple guidance on how to engage such a functionality.

It's possible but not without additional programming.

That was a showstopper for us - we decided to use OTRS instead.

Markus