Service Desk: E-Mail notification when processor is changed

[Former Member]

Hi experts,

At the moment I'm implementing a Service Desk scenario. I want to send a e-mail notification to the NEW processor of a service desk message when the processor is changed in a message.

An example:

User A is the current processor of a message. He's no longer responsible so sets User B as message processor, so User B is the new processor and should get an E-Mail-Notification.

My actual problem is to get a helpful condition configuration which checks if the old processor is not equal to the new processor, could you help me with this topic?

Thanks in advance!

[Paul_Babier · Accepted solution]

Hello Werner

I think they worked out a solution to the same problem in this thread.

Hope that helps!

Regards,

Paul

[Former Member · Accepted solution]

Thanks Paul,

I set up an BADI implementation based on EVAL_SCHEDCOND_PPF with the mentioned function modules. Everything works fine...

Cheers!

Werner