on 11-18-2010 10:09 AM
Hello. I use web service ICT_SERVICE_DESK_API for Incident exchange with external Service Desk (HP Service Manager).
And my problem is: when system get new external request for replicating Incident in Solution Manager system can't to find Busines Partner corresponding to incident author, although this BP is in system.
May be someone can help my or ask me how to debug this activity?
Hello,
Have you followed the prerequisites in SAP Note 962383 - Web Service Interface of Solution Manager Service Desk.
If you have met the prerequisites, perhpas this note may assist 1163386 - Web service interface tracing for the Service Desk
This note describes the tracing options for a situation where problems occurs when messages are exchanged between the SAP Solution Manager Service Desk and an external Service Desk using the SAP Solution Manager Web service interface.
Hope this helps out.
Regards,
Paul
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