Copy Custom field data from Support Ticket to Change request

[Former Member]

Hi Experts,

We have created a Service Desk Scenario with custom Transaction types ( Support Message, Normal Correction etc). We have introduced 2 custom fields ( Country, Ticket Type) in the "Additional Info/Custom Field" TAB.

The custom fields tab is working fine. We followed the details given in the blog :-

[Service Desk Implementation Guide |http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/9985] [original link is broken] [original link is broken] [original link is broken];

Now we have a requirement to create a "Change request Support Ticket" based on the Support Message created for ZLFN transaction type. The steps to do the same is open the support ticket & enter subject as "Change request for support ticket" & then click on ACTION => CREATE CHANGE REQUEST.

When this is done, we want all the custom data of those custom fields to flow from Support ticket to Change Request/Normal correction.

.

How do we achieve this ?

Thanks,

Best regards,

Prashant

[Former Member · Accepted solution]

In view VSOCM_TRTY_MAP you can find the "copy control rules", where you can set which fiels are going to be copied from one transactions to the following, sadly the fields I see there are hardcoded and you cant add your own. You should look for a Badi