Goods Reversal (cancellation)

[Former Member]

Dear SRM Experts,

How can you make a goods reversal in SRM generally.

Suppose you have created a SC with two items . In the backend there is a Purchase Order created with these lines.

And now one of the items you would like cancel (Reverse). You would like send it back.

In the SRM (Confirm Goods / Services ) you can see both items. One of the items you did not receive it and you dont want it.

You can not confirm with 0 or minus.

Please let me now how it works.

Kind Regard

Marco

[Former Member]

closed

[Former Member]

Hi Marco,

I hope you had already posted a confirmation (Ggods Receipt) for both the items and now you want to cancel / do a Return delivery for one of the confirmed items.

In SRM portal when you click on Confirm Goods / Services or Confirm Goods / Services Centrally, you get two options (drop down) one to post a fresh confirmation and the other to 'Display / process confirmation'.

Please choose the 'Display/ process confirmation' option and then enter the confirmation number against which you want to post a Return Delivery.

When you display the confirmation you have the 'Return Delivery' button active and click the Return delivery.

Then choose the item and enter the Qty to be returned and in the Item data under Documents link enter a 'Reason for Return Delivery' and then check and confirm the Return delivery.

Hope this explains the procedure and helps you in posting a return delivfery without any issue.

Let us know in case of any further clarifications.

Regards,

Teja

[Former Member]

Hi Teja,

thx for reply but we are working with SRM 5.0.

There is no portal available.

Regards

Marco

[Former Member]

Hi Marco,

I am talking about ITS (Internet Transaction Server) portal which is standard and not EP (Enterprise Portal).

SRM uses ITS for transactions and not GUI.

All transactions in SRM are maintained as 'Easy web' transactions. You can check them using SE93 by displaying any transaction.

In case you do not know the ITS URL, execute transaction SE80 (object navigator) and in the Drop down choose 'Internet Service' and enter BBPSTART in the drop down below and press enter.

Expand BBPSTART and then Topic 99 and then HTML templates and double click on Login.

This would ideally open the ITS portal. Also ensure the right host files are mainatined. Check with your colleagues or BASIS / ABAP guys and take their help.

Let us know in case of any further clarifications.

Regards,

Teja